Aurora Medical Center Oshkosh at 855 North Westhaven Drive in Oshkosh, Wisconsin

Customer Reviews about Aurora Medical Center Oshkosh

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  As for the Oncology department, it really depends on the doctor. We were fortunate to have 2 of the best but the other 2 that we had met on routine visits were not able to answer questions that they should know. If not for them, I would have given them 4 stars.
  September 28, 2017

  by Chris VanKeuren
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  I had come in for the walk-in clinic and the staff, nurses, and doctors were all wonderful. I am giving my rating, however, because of what took place outside the hospital: the billing. When I had come in, I found out that there was a mix-up with my insurance, so for the time being I had to list myself as uninsured. As expected, I received a billing for that visit as uninsured. I then submitted my insurance to the hospital and they ran the bill through my insurance, which I expected. I received another bill in the mail, this time almost $50 more than the first bill. I was being charged more because I had insurance, because I was following the law! I had called and after speaking with my insurance and Aurora the final answer I got was that they "did not change the price." But there I sat with two different bills in front of me, both asking me to pay different amounts. Apparently, the uninsured discount Aurora gives is more generous than the negotiations they made with my insurance. Now why would they do that if the law requires health insurance? Why would they make a discount for the uninsured that was lower than any deal that they made with an insurance company? Aurora is rewarding those who do not pay monthly insurance fees by giving them a lower price, and punishing those who are already paying for insurance by charging them more. I am a recent graduate and definitely make things tight to afford health insurance, as the law requires. The only explanation I could think of is that Aurora assumes those who are uninsured can not afford insurance and is giving them a lower price out of an attempt at kindness. But those who struggle to make those monthly insurance payments? They are charged more for doing what is legally required of them, while those who do not are rewarded. I am completely outraged at Aurora for this behavior and will not be a patron of theirs again. I encourage you to do the same. P.S. On the side of customer service on the billing end, I was told to leave a voicemail with someone higher up and that they would call me back. It has been over two weeks and there has not even been an attempt at contacting me.
  June 06, 2017

  by Julia Zeleske
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  Had knee scoping performed.I told the Dr that I have fibromyalgia. I had a early afternoon appt. Came to in recovery around 3:50, I was in extreme pain. From 4 -5pm they pumped me full of pain killers via my IV. I was sobbing in pain..they told me my blood pressure was 209/170?? That I needed to go home so it would go down...I could come back to the ER in an hour if I was still in pain. At 5:30pm they wheeled me out to the vehicle sobbing and telling them it hurt so bad...they wanted me out of there so they could close for the night. This was a one day procedure and insurance would not pay for an overnight stay. I begged them to call the insurance company and tell them nothing was helping my pain and that my blood pressure was through the ceiling. They said I would feel better once I got home. After throwing up at home for over 15 minutes I finally felt better. With my pre-existing condition I should have been scheduled earlier in the day so I could have had a longer recovery than 1.5 hours. They called me one week earlier to tell me what this procedure would cost me after insurance, can I bill them for the pain and anxiety they cost me? Note: My normal blood pressure is in the 120/75 range.
  April 20, 2017

  by Bonnie B

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